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Thread: Confused and Frustrated with the Dashboard and SERPS

  1. #1
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    Confused and Frustrated with the Dashboard and SERPS

    Hi all,

    Ok where do I start?

    I set up a G+ Local page for a client a few weeks ago and verified it. Yesterday i searched for the business name in Google (see screenshot 1), and 2 listings are showing. Both say Google + Page. The top one is the one I set up and the 2nd one has the business name misspelled.


    Name:  allan park dental practice   Google Search.png
Views: 248
Size:  13.8 KB

    The top listing takes me to the G+ Local Page I set up. The other takes me to the Places Dashboard via "manage this page" where I find 3 listings! (see screenshot 2)- 1 verified G+ Local page and 2 unverified "Listings". The 2nd unverified is the misspelling.

    Name:  All Listings.jpg
Views: 266
Size:  30.3 KB

    So, what is going on and what should be appearing in the serps? I want to edit the misspelling but that is the one that also appears when searching for Dentists in that area so i don't want to lose the ranking.

    Why is the unverified listing appearing, rather than the verified and complete G+ Local page?

    Why are there 3 listings in the Dashboard instead of 2 and which of the unverified do I verify and should i delete one of them?

    A lot of questions but hopefully someone can help. I'm seeing similar things for a number of clients.

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    Re: Confused and Frustrated with the Dashboard and SERPS

    Hi Positiveim,

    If it helps, you're not alone.
    I'm seeing this sort of thing all over the place too.
    AFAIK, this is all part of the transition going on within G local on the way to whatever it's going to end up as.

    I think to clear this kind of thing up takes an iterative approach.

    In other words, get listings right in one area, then move onto the other areas - always checking to make sure the corrections you've already made don't get mucked up along the way.

    • Is the website right? - NAP, microcode, etc.
    • Is mapmaker right?
    • Is G+business right?
    • Is G Places right?
    • Are citations right?


    And after you make a round of changes, give the systems time to lock the changes in.
    As i'm cleaning up listings, sometimes it only takes a couple of days to reflect the changes - other times weeks.
    Linda Buquet and Positiveim like this.

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    Re: Confused and Frustrated with the Dashboard and SERPS

    Hi Positiveim, thanks for the screenshots.

    Live links help us to investigate, so here they are: http://goo.gl/maps/f2NBR

    The top one is claimed and merged with Google+.

    So I assume that's the top one in screenshot 2 of dash???

    1st of all NEVER click manage this page to get into a listing dashboard. It can create problems and sometimes results in you accidentally claiming dupes, which may be what happened here.

    You are going to need to take several steps. 1st you need to get the dupes out of the dashboard as it's a violation to have more than one listing claimed per location. Then you'll need to report the live dupes to Google and ask them to remove.

    Looks like this is the new dash... So remove those other listings - there is a brand new option. Please see this post for screenshot of where to find it.

    How to remove listings from the new Google Places dashboard

    However that says "remove this listing". AND it cannot be undone. I assume that screen shot had only one listing. I also ASSUME if you have 3 it will ask you which one you want to remove? But again this is brand new feature and I don't have a dash with multiple listings to be able to check what happens. So click remove and see what options it gives you. If it does not look like you can specify which ones or something looks odd, take screen shot to show us, back out and don't do it.

    Assuming that option works and you can delete the 2 from dash.

    Then just find the live listing with the typo I linked to above. Go right on the listing. Click report a problem and tell Google it's a dupe.
    Positiveim likes this.
    Linda Buquet :: Google Local Specialist

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    Re: Confused and Frustrated with the Dashboard and SERPS

    Quote Originally Posted by Linda Buquet View Post
    However that says "remove this listing". AND it cannot be undone. I assume that screen shot had only one listing. I also ASSUME if you have 3 it will ask you which one you want to remove? But again this is brand new feature and I don't have a dash with multiple listings to be able to check what happens. So click remove and see what options it gives you. If it does not look like you can specify which ones or something looks odd, take screen shot to show us, back out and don't do it.

    Assuming that option works and you can delete the 2 from dash.

    Then just find the live listing with the typo I linked to above. Go right on the listing. Click report a problem and tell Google it's a dupe.
    Great advice Linda. And yes, you can select the specific listings that you want to delete and do them individually.
    Positiveim likes this.
    Colan Nielsen | Imprezzio Marketing
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  5. Members who thanked Colan Nielsen for this post:

    Linda Buquet (08-10-2013)

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    Re: Confused and Frustrated with the Dashboard and SERPS

    Thanks for all the help guys.

    However that says "remove this listing". AND it cannot be undone. I assume that screen shot had only one listing. I also ASSUME if you have 3 it will ask you which one you want to remove?
    Linda, you don't get this option at the top level of the dash. You need to click the edit button next to the listing you want to remove, then click the gear icon to get the remove option.

    So to summarize...

    Remove listing 2 in the dash.
    Report 3 as a dupe of 1

    ??

    Thanks
    Nick

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    Re: Confused and Frustrated with the Dashboard and SERPS

    Quote Originally Posted by Positiveim View Post
    Linda, you don't get this option at the top level of the dash. You need to click the edit button next to the listing you want to remove, then click the gear icon to get the remove option.
    Thanks, that makes sense.

    Quote Originally Posted by Positiveim View Post
    Remove listing 2 in the dash.
    Report 3 as a dupe of 1
    "1st you need to get the dupes out of the dashboard as it's a violation to have more than one listing claimed per location."

    Sorry was not more clear, best to remove both from dash.

    Since they are not verified, they likely won't cause a problem, but best to clear them out.

    Then any that are live on maps report as dupe right on the listing. (Either edit details or report a problem.)

    #2 probably won't show on maps since it's same NAP, will just merge or already has.

    #3 Shows up since different spelling, so report that one.

    NEXT: Google never makes anything up. If it's a typo someone entered it that way somewhere on the web. If Google keeps finding it, she may keep bringing that dupe back. So find and correct on any authority sites.

    Find a few more places by searching for: "Bad version of name" "phone" (in quotes)

    Hope this helps and best of luck!
    Linda Buquet :: Google Local Specialist

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    ADVANCED Google+ Local Training AND Local On-site SEO Training (with automated template)

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    Re: Confused and Frustrated with the Dashboard and SERPS

    Brilliant Linda, thanks.

    One last thing - The one with the wrong spelling is the one that shows up in the serps for related search terms. Will Removing and reporting affect ranking or will it just force the correct version to be shown?

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    Re: Confused and Frustrated with the Dashboard and SERPS

    If anything at all, it could help ranking on the main listing since dupes often either knock you out of blended or down in in the SERPs. Sometimes dupes kill rankings and sometimes it does not have much impact. So just depends.
    Positiveim likes this.
    Linda Buquet :: Google Local Specialist

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    ADVANCED Google+ Local Training AND Local On-site SEO Training (with automated template)

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    Re: Confused and Frustrated with the Dashboard and SERPS

    Linda, you've cleared up so many queries in this thread. Much appreciated.

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    Re: Confused and Frustrated with the Dashboard and SERPS

    Can anyone tell me how long (roughly) it takes for Google to update after edits such as a business name spelling correction is made?

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