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Thread: Warning Email re Google Places Duplicate Listings

  1. #1
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    Warning Email re Google Places Duplicate Listings

    I received a couple of these emails from Google last night:


    I'm curious to know if anyone else received this email- if so, when?

    I wonder if this will help w/ the hidden merged duplicate issue????
    Last edited by Linda Buquet; 02-28-2014 at 07:45 AM. Reason: Changed title to be more descriptive - Was: "Google Places no longer accommodates more than one authorized owner..."
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    Chris Ratchford
    Prodentite
    Dental SEO & Websites

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    re: Warning Email re Google Places Duplicate Listings

    I got it too Chris and I NEVER set up a 2nd Place listing.

    I'm 'discussing' this (to put it mildly) with Google right now. No wonder SMBs are confused. I'm going to list all the things that are confusing about this.

    I've seen SOOOO many complaints but didn't know if it was maybe something the user did. Now that I'm going through it I see why it's so confusing and I now know what happened.

    IT'S NOT WHAT YOU THINK!

    1) FOR SURE I never set up a 2nd Place page.

    2) If you click the link in the email THAT SAYS LOG IN - it takes you to the search for your business screen like when you set up a new business. Many users are hitting that screen, searching for their biz then it gives the warning, "this listing is already in your account" and won't let them log in.

    So it sends you in an endless loop. I've seen a bunch of complaints but didn't understand until I experienced it 1st hand.

    3) So I logged in with the log in I had bookmarked. Last I checked my Place page WAS in the old dash. There I see I am suddenly upgraded to new dash and there are 2 listings. 1 verified and 1 unverified. The 2nd one I know I never created. And it has a radius of 19 miles which I know I would never have done.

    4) I go to delete the unverified one and get all the scary warning about "this can't be undone". Decide to leave it there for Google to look at, thinking this is a bug and since so many are complaining they can use my account to figure it out.

    5) What I'm told is that when I created my G+ page and manually merged it (back when THEY 1st told us to do it, before they retracted and said, no wait don't merge) VERIFYING THAT G+ PAGE CREATED A 2nd LISTING! IT WAS UNDER THE RADAR BUT WHEN MY OLD DASH WAS UPGRADED IT SURFACED AS A DUPE AND WAS PUT IN MY DASH.

    Here is what I just emailed to Google after I learned about the above...

    "But I didn't create 2 Places listings. I followed the directions that Google gave us to create a G+ Page and verify it to merge it. (The instructions that were 1st given before they were somewhat redacted and retracted.)

    My understanding, and I think everyone else's was.... 1 Place page. 1 G+ page. Now merged into one live page.

    So how did a 2nd Place page land in my dash???

    "I suspect this is going to be a fairly common occurrence for people who were long-time Places users, and who then decided to also become early adopters of G+ verification."

    If so then you need to explain that in the email and there should be a sticky in the forum we can point folks to. In fact the email can link to the forum post for more info where it should explain HOW this happened and exactly what to do. Because again if they click the link in the email, it goes to the claim page and sends them in that endless loop they are all complaining about. (Easier to understand the confusion and frustration after you experience it 1st hand.)

    So what do I do now? When I go to delete the unverified listing it gives me all the scary warnings about are you sure? This action cannot be undone.

    Folks need to know what to do. If I'm afraid of what will happen if I delete this listing surely others need help with how to deal with it too."


    Soooo long story short I think you'll find in most cases this is not a hidden merged dupe issue but an unknown, never explained artifact of doing a manual G+ merge.

    Google tells me I can just delete the 2nd unverified listing. BUT again, for customers if they follow the link in the email that says "log into your account" it will send them in a frustrating loop of trying to search for their business, set up a new listing only to hit that roadblock where it says the listing is already in their account. They can't log in from that link and just get stuck.

    I've asked Google to explain this somewhere - in the email and/or a forum sticky.
    LocalSearchForumLinda Buquet :: Google Local Specialist

    ADVANCED Google+ Local Training and Local On-site SEO Training

    Also offering: White Label Local SEO & Consulting on Tough Cases for SEOs & Agencies

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    re: Warning Email re Google Places Duplicate Listings

    Here are just a few of the help requests/complaints at the Google and your Business Forum.

    Some with 10 - 14 posts (of wasted time, energy and frustration). One even concerned since they never created a 2nd Place page, that this was a hijacking attempt.
    ARKlady ARKtechCo likes this.
    LocalSearchForumLinda Buquet :: Google Local Specialist

    ADVANCED Google+ Local Training and Local On-site SEO Training

    Also offering: White Label Local SEO & Consulting on Tough Cases for SEOs & Agencies

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    re: Warning Email re Google Places Duplicate Listings

    Colan Nielsen | Imprezzio Marketing
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    re: Warning Email re Google Places Duplicate Listings

    Why oh why do they have to make it so difficult, or in this case, confusing!
    raylaminac likes this.
    Scott Rawlins - Find Local Company in Atlanta GA

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    re: Warning Email re Google Places Duplicate Listings

    Quote Originally Posted by Colan Nielsen View Post
    Haha Colan. Chris and I were both in that thread, going round and round thinking that hidden merged dupes were the issue.

    Why oh why?>?>? Exactly Scott!

    Crap now I'm getting a bunch of emails from folks getting these emails and either stuck or worried.

    The bad news - I think a bunch of these emails just went out.

    The good news - I think that means a whole big batch of listings were just upgraded to new dash.
    LocalSearchForumLinda Buquet :: Google Local Specialist

    ADVANCED Google+ Local Training and Local On-site SEO Training

    Also offering: White Label Local SEO & Consulting on Tough Cases for SEOs & Agencies

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    re: Warning Email re Google Places Duplicate Listings

    I think Google is working on a statement to help clarify some of these issues.
    LocalSearchForumLinda Buquet :: Google Local Specialist

    ADVANCED Google+ Local Training and Local On-site SEO Training

    Also offering: White Label Local SEO & Consulting on Tough Cases for SEOs & Agencies

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    re: Warning Email re Google Places Duplicate Listings

    Our client received the same email this morning and asked us about it. Good thing I just joined this forum and found this thread on the latest post. Thanks Linda!
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    re: Warning Email re Google Places Duplicate Listings

    Only Google could butcher an error message this badly.

    I got the aforementioned warning today for a client. One manager for one Places page. Two others showing in his dashboard: a non-local "G+ for business" page, and a Places page in a different town that neither of us remembers creating. I'm going to nuke the latter and just hope that does the trick; I can't read Google on this one.
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    re: Warning Email re Google Places Duplicate Listings

    Ya confusing I know.

    Phil not sure I understand what is a "non-local "G+ for business page" doing in his Places dash? I've never heard of that before and don't think it's possible.
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    LocalSearchForumLinda Buquet :: Google Local Specialist

    ADVANCED Google+ Local Training and Local On-site SEO Training

    Also offering: White Label Local SEO & Consulting on Tough Cases for SEOs & Agencies

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